Frequently Asked Questions

SPiD is developed by Schibsted Products and Technology as the trusted solution for safe login and payment across multiple online services. With your SPiD account you can log in to these services using the same email and password.
To use the sites and apps that rely on SPiD you need to create an account. This means you can log in to all the connected sites with same username and password. The sites will then give you content and ads tailored to match your interests. To learn more about tailored content, visit the SPiDs technology page
If you experience problems with your password, you may have typed it in wrong or you may have used too few characters when you created it.

Check if you have caps-lock on and that you haven’t accidentally added a space before or after your password. If that doesn’t solve the problem, we recommend that you use the forgotten password link that will help you to reset your password.
If you experience problems with login, it might be due to an incorrect password. If resetting your password doesn't work, then contact one of the sites you use your SPiD account with and they will help you.
If you have received an SMS or email from someone pretending to be SPiD or a site you have a SPiD account with, or if you suspect that someone else is using you SPiD account without your permission, you may be the victim of a SPiD account takeover. If this has happened to you, you should contact one of the sites you have a SPiD account with immediately to request that your SPiD account be blocked and restored.

We also recommend that you change your email password for the address associated with SPiD, since the same people might have gained access to your inbox as well.
For security reasons, we can’t send a password restoration email to a different address than your registered primary email address.

If you don’t have access to your primary email address and can’t remember your SPiD account password, you should contact one of the sites you have a SPiD account with and they can help you to change the primary address. Note that this is only possible if you have registered a secondary email with your SPiD account.
Every SPiD account needs to be verified through an email link sent to a personal inbox. We do this as a safety measure to make sure no one else can create a SPiD account using your email address without your consent.

That’s why your SPiD account won’t work until you’ve clicked on the link sent to your email address to verify it.
SPiD uses the information you provide to create a more personal user experience through customized service, content, and advertising. SPiD takes your privacy seriously and sets high standards for safety and restrictions when it comes to handling and processing your information. SPiD processes your personal information according to applicable privacy regulations.

You can learn more about how SPiD processes your personal information in the SPiD Privacy policy.
You can send a request to delete your SPiD account on any site you have a SPiD account with, or you can go to SPiD and choose the “Change profile” option on the SPiD site. At the bottom of the page you will see the option “Delete my account”.

When you delete your SPiD account, remember that all of your subscriptions and the ads that are connected to this account will also be deleted.
SPiD or partners of SPiD may integrate third-party services to provide you with a better experience when using our services. The providers of these integrations may collect information when you view or use them, including information about you, your device and the pages you visit.The information collected will help us with providing you with a better product.

When you use your SPiD account, SPiD will collect information from the sites that you are logged in to, however, this data is only shared with sites you have explicitly agreed to associate with your SPiD account.

To read more about how SPiD shares information please refer to the SPiD Privacy Policy.
You’re only ever logged in to the sites where you have chosen to accept the terms and conditions. However, sometime it may look like you’re logged in to other sites that use SPiD, even if you haven’t been there before. Don’t worry, though. It only appears that way because you’re on a site that also uses SPiD as a login solution.

If you click on your name on of these sites, that’s when you’ll be asked to accept the terms & conditions. Only when you accept, will the that site be added to your SPiD account.
To change your information you can either go to one of the sites your account is connected to or go directly to SPiD. Select the “Update profile” section to change the information you have provided. When you’re done, click “Save changes”.
For security purposes, there are limitations on what changes we can make to a verified SPiD account. If you want to add or change an email address in your SPiD account, then you need to do it yourself from your SPiD account page.
Check the spam filter or folder of your email inbox; sometimes automatically generated emails can show up there. If you still can’t find the verification email, just contact the site you have a SPiD account with.
For security reasons SPiD limits changes to your primary email address for 72 hours. This is to prevent fraudsters logged in as you from being able to take over your account entirely.

You can change your primary email address any time if you still have access to that mail account. SPiD will just send a link to the old primary email address where you can confirm the change.

If you receive notification that an unknown email address has been added to your SPiD account, contact one of the sites you have a SPiD account with and they can help guide you through the process of removing the unknown email address from your SPiD account.

If this happens remember to change your SPiD password as well as the password for your verified email account.
In order to change the settings of your SPiD account, including deleting the account, you must first accept the terms and conditions.

You can request the deletion of your SPiD account from any of the sites on where you have accepted the terms and conditions. That site might ask you either for an ID or require that you answer a few questions to verify that you are the SPiD account owner. Note that if you request account deletion on one site but use that same SPiD account on another site, any subscription and/or ads associated with your account will also be deleted.

Remember to hide sensitive information, such as the CVV code on your payment card or your social security number, if you choose to verify yourself with an ID.
To cancel your subscription(s) we recommend that you contact the support team for site(s) you have the subscription with and they will help you.
You are able to make the first subscription payment with an e-card if the site accepts them, but after that you need to change your payment method. This is due to the way some banks in Sweden work.

Because of this, we don’t recommend that you use an e-card to pay for recurring subscriptions.
Please contact the support team at the site that has provided you with this voucher.
The receipt issued by SPiD is in the correct format to meet all accounting requirements.

You can find your payment history on your SPiD account page. Within your payment overview, you can find and print out the receipt you require.
The short answer is: you can’t. The SMS you receive after a payment is a mandatory legal confirmation that we are required to issue.
If you have been charged more than once for your payment, you might have pushed the payment button more than once or refreshed your browser before the payment was completed.

Just contact the support center from the site where you purchased the service and they will help you.
When your payment can’t be completed, you will receive an error message that will explain why your payment wasn’t completed. If it doesn’t give you sufficient information, please contact the support team of the site where you’re trying to purchase a service from. If the error message refers to your bank, please contact the bank for help.
Please contact the support team for the site you have the subscription with. They can help you restart your subscription.
Sorry, but no. You will need to choose which of the accounts you want to continue using. If you have any subscriptions on the other account, contact the support teams at the subscription sites and they will help you to move your subscriptions over to your main SPiD account.

Any ads that were created on the secondary SPiD account can’t be moved and will be lost if delete the account.
Your subscriptions are listed on your SPiD account page. Go to the “Products” section and you will see all your subscriptions. If there is still a subscription missing, we recommend you contact support for the site you have the subscription with.
You won’t need to buy a new subscription. When you change subscription plans, your most recent payment will confirm the type of subscription you have. If you downgrade your subscription, you’ll lose access to the premium content as soon as you complete your purchase.
Yes, you will receive a confirmation by email as soon as the cancellation is completed.
If you cancel your subscription you should no longer be charged after the subscription period is finished. If you are still being charged please contact the support team at the site where you have the subscription.
No it is not possible to restore a subscription. But you can always create a new subscription after the cancelled subscription lapses.
SPiD will attempt to process your payment five times within a certain amount of days. If the payment is not processed during this period, the subscription will be cancelled. This may happen if there isn’t enough money in your nominated account or, if you pay with a credit card, you might have paid the credit card bill after the grace period lapsed.
When you delete your SPID account you will lose all access, payment and login services on all sites connected to your SPID account.
If your subscription is cancelled because we couldn’t process your payment, you will have to buy a new one.
Bank verification or BankID is only available on FINN.no. It is a secure way to confirm your identity via the BankID verification service.
If you are unable to verify your SPiD account using BankID, it might be because you have already used BankID to verify another SPiD account or because your SPiD account has been verified with someone else’s BankID. Contact customer support at FINN.no and they will help you find out what’s going wrong.
BankID and BankID on mobile phone is locked to your social security number and you can therefore only be verified on one SPiD account.

If you think there is something wrong with your BankID, you can get help here:
https://www.bankid.no/privat/los-mitt-bankid-problem/

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